If you have received your order from thespringstory.com and wish to return it for any reason, you are welcome to do so within 10 days of the delivery date. Here are the key details for returning your purchase:
Full Refund of product :
- Eligibility: Items must be unused and in their original packaging with the invoice included.
- Refund: You will receive a full refund (excluding shipping and handling fees) to the original method of payment. If it is a COD (cash on delivery) order the refund can be done through bank transfer or UPI.
- Process: An email will be sent to you once your return has been received and processed.
Partial Refunds
In certain situations, only partial refunds are granted, such as:
- Obvious signs of use.
- Items not in their original condition, damaged, or missing parts for reasons not due to our error.
- Items returned more than 10 days after delivery.
Insufficient evidence or visible signs of tampering with the packet may result in your claim not being honoured. The brand reserves the right to make the final decision in such cases.
Refunds (if applicable)
Refund Process
- Notification: Once we receive and inspect your return, we will notify you via email that we have received your returned item. This email will also inform you whether your refund has been approved or rejected.
- Approval: If your refund is approved, it will be processed after deducting INR 300 for to and fro shipping and handling charges.
- Credit: The refund amount will be credited to your credit card, bank account or original method of payment within 3-5 business days.
Additional Information
- Processing Time: The time it takes for the refund to appear in your account may vary depending on your card issuer.
- Delays: If the refund has not been posted after 10 days, please contact us at support@thespringstory.com. We will work with the bank/payment gateway to resolve the issue.
Important Note
The Spring Story stands behind the quality of our product and we offer full refund (Including Shipping & Handling) in the following cases
- Product received is damaged/defective
- Package not received by customer due to visible package damage.
To facilitate returns and full refund, please provide A 360-degree unpacking video of the parcel. Without this video, we will be unable to process your request.
Exchanges (Only if Approved by Customer Support)
If you need to exchange an item for any reason, we're here to assist you. Please note that if the exchange is not due to an error on our part, a shipping and handling fee of INR 300 will apply. All exchanges must be approved by our customer support team.
Custom Made Rings and Jewellery
At The Spring Story, we specialize in creating custom-made rings tailored just for you. Due to the personalized nature of these pieces, we are unable to accept returns or offer refunds unless the ring arrives damaged or is different from what was advertised or purchased. We take great pride in crafting each ring to fit your specific size and style, ensuring that your unique piece is made with the utmost care and attention to detail.
Cancellation - We may not accept cancellations once we start working on your order. If you have any problems with your order, please contact us. We are more than happy to help resolve any issues you may encounter.
Before you return a product ordered at The Spring Story online store, please take a moment to understand how our products are made. All our products are handcrafted by traditional artisans in rural India, resulting in each product being unique and slightly different from each other.
Handmade craftsmanship by definition implies glorious uncertainties when it comes to uniformity and irregularity which are its hallmark and USP.
Got a Question That Wasn't Answered Above?
Feel free to contact us!
- Email: support@thespringstory.com
- Chat: Send a message through the "Chat with Us" icon available at the bottom of the home page.
COD available
Optional Gift Wrapping with Custom Message
Secure payments
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